Shipping & Returns

Shipping: All items bought and paid for online ship via FedEx, with rare exceptions. Please let us know if you require specific delivery instructions or carriers so we can accommodate, as we will ship via UPS or other carriers upon request.

Returns: We usually do not accept returns if the product is not defective. If we accept a return there will be a 20% restocking fee. Most the products we sell are specialized tools, therefore we suggest consulting with our sales and/or support department prior to purchase if you have any questions on the application you will be using the tools for. We only recommend our hot wire foam cutting products for cutting expanded polystyrene (EPS) and extruded polystyrene (XPS) foams.

Warranty: Hotwire Direct warranties the electronics, motion controller, and motors of the equipment, if properly handled under normal use and only for the purposes for which the equipment was designed, to be free of defects for a period of one year from the date of purchase.

Hotwire Direct warranties all mechanical parts, if properly handled under normal use and only for the purposes for which the machine was designed, to be free of defects for a period of three years from the date of purchase.

This warranty is provided to assure the initial purchaser that the equipment is free from defects in workmanship and materials. No responsibility for loss of machine time, tooling, or work piece is expressed or implied.

If any product or component is found to be defective during the applicable warranty period, Hotwire Direct will at its' option either repair or replace the parts at no charge. This warranty does not include any damage to the hot wire equipment resulting from, but not limited to, shipping, accident, disaster, misuse, abuse, or any unauthorized modification of this product.

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